PRIVACY POLICY

Effective Date: July 2026

Precious Prints Pty Ltd ("Precious Prints", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, book an appointment or otherwise interact with us.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

‍What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Residential suburb

  • Delivery and billing address

  • Details of your booking or order

  • Your baby's or pet's name (where provided)

  • Your baby's age (where provided)

  • Any information you choose to provide through enquiry forms, emails or messages

We may also collect certain technical information automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Website usage information through cookies and analytics technologies.

How We Collect Your Information

We collect personal information when you:

  • Submit an enquiry through our website

  • Book an appointment

  • Purchase products from our online store

  • Contact us by email, phone or social media

  • Subscribe to marketing communications (where offered)

  • Browse or interact with our website.

How We Use Your Information

We use your personal information to:

  • Process and manage appointments

  • Create and fulfil your order

  • Deliver products

  • Respond to enquiries

  • Communicate with you regarding your booking or purchase

  • Improve our products, services and website

  • Comply with legal and accounting obligations

  • Send marketing communications where you have chosen to receive them.

We only collect information that is reasonably necessary to operate our business and provide our services.

Children's Information

Our services are intended for parents and guardians.

Where information relating to a child is provided (such as a baby's name, age or photograph), it is supplied voluntarily by a parent or legal guardian solely for the purpose of providing our products and services.

Photographs

If you provide photographs for inclusion in your frame, those photographs will be used solely for the purpose of creating your order unless you separately provide permission for us to use them for marketing, social media or promotional purposes.

We will never use customer photographs for promotional purposes without consent.

Payments

Payments made through our website are securely processed by our payment providers.

We do not store or have access to your complete payment card details.

Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

We may use analytics services, such as Google Analytics, to collect anonymous website usage information.

You can choose to disable cookies through your web browser, although doing so may affect the functionality of parts of our website.

Third-Party Service Providers

We may share your information with trusted third-party providers where reasonably necessary to operate our business, including:

  • Website hosting providers

  • Payment processors

  • Shipping providers

  • Analytics providers

  • Email service providers

These providers only receive the information necessary to perform their services on our behalf.

Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure those providers handle your personal information in accordance with applicable privacy laws.

Marketing Communications

If you choose to receive marketing communications from us, you may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

If you do not opt in to receive marketing communications, we will only contact you regarding your enquiry, booking or order.

Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

While we take appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

  • provide our products and services;

  • comply with legal and taxation obligations;

  • maintain appropriate business records; and

  • resolve disputes where required.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Access & Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

To make a request, please contact us using the details below.

Privacy Complaints

If you believe your privacy has been breached, please contact us so we can investigate and attempt to resolve your concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about your rights.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Precious Prints Pty Ltd

Email: hello@preciousprints.com.au

Website: www.preciousprints.com.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.